How to Get Help

last updated: May 23, 2024

In the top navigation, on the upper right hand corner of the webpage, you will see help, app switcher, and account icons.

Help Dropdown

The first icon, which looks like a question mark will display a list of help resources, including Planet's Help Center, this User Guide, our Changelog, and Terms of Service. You can also take a tour of the Explorer application for contextual help and submit feedback.

The Help Center button opens the Planet Support website in a new tab or browser window, linked here: Planet Support. This page contains White Papers & Guides, Frequently Asked Questions, Help, Community Pages and a link to Contact Sales. This page can be a great resource for questions not answered in this User Guide.

The What's New section is an updated list of all engineering changes made to Explorer.

The Terms link will open a popup window with links to Terms of Service, Privacy Policy, and various links to data agencies & companies used in the creation of the Planet Explorer basemap & data.


App Switcher

The second icon which looks like an app library will display a list of available applications that you can navigate to.

When clicked on, the links in this list will open a new tab or browser window (depending on your personal settings).


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