Frequently Asked Questions

Ordering Hosted Data for Analysis in Explorer

Why do I have to order hosted data to analyze daily scenes in Explorer? How is that different from what I already see in Explorer?

When you order hosted data for analysis in Explorer, it contains information beyond the visual attributes (like spectral bands). We process and host the full-resolution, full bit-depth spectral data upon a customer's request.

These scenes are different from the search results that you preview in Explorer, which is a compressed JPEG that we add to our imagery catalog, for every image we take everyday. We primarily use the JPEG in Explorer so that you can zoom around and view imagery quickly and efficiently, all over the world. If you’d like to inspect a specific area, you can order a scene with more capabilities for further analysis.

Can I order any type of scene for analysis in Explorer?

Currently, PlanetScope 4band, PlanetScope Orthotiles and RapidEye Orthotile are supported. If you order other types of imagery, the order will not go through.

We are not currently supporting Landsat or Sentinel data in this feature. SkySat imgaery is not yet available, but will be available soon.

Does ordering a scene for analysis in Explorer cost money?

Yes, customers will be charged quota for ordering hosted data. If you order hosted data and then download the same scene within 30 days, you will only be charged quota one time.

How long will I have access to the hosted data that I ordered?

Customers will have access to the hosted data for 1 year. If you would like something different, please contact support@planet.com.

My order for hosted data failed. What should I do?

If your order for hosted data fails, try again. If that doesn't work, contact support@planet.com so that we can troubleshoot. Please make sure to let us know that your order was for hosted data.

Tasking a High-Resolution Image

If your organization has not purchased a plan to task high-resolution imagery, you will not be able to login to the Tasking Dashboard. Please contact sales to learn more. If your organization has purchased a tasking plan, but you cannot login, you must request access. Please click "Get Help" on the Tasking Dashboard login page to be redirected.

Searching for Imagery

When uploading an Area-of-Interest (AOI) file, what projection should I use?

Projecting data is a key component of successfully combining your data and the imagery found in Planet Explorer. Upload a Shapefile, WKT, GeoJSON, or KML file, and please make sure your data is in WGS 84 (SRID/EPSG:4326).

What does the error "Invalid Geometry" mean when uploading an AOI file to the Explorer?

The error "invalid geometry" means that the projection of your file is not in WGS 84 (commonly referred to as latitude/longitude). The way to fix this error is to re-project your data into WGS 84 (SRID/EPSG: 4326) projection.

How can I find Super Dove imagery?

If you'd like to view Super Dove imagery, first draw your area of interest. Once you see the search panel, click on "Filters" and select the grouping called "Other Attributes." Under "Instrument Filter" select PSB.SD as the instrument filter.

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Trial Account

I signed up for a trial to use Explorer, what is included?

Trial users get access to streaming 10,000 tiles of imagery for 14 days. You can see how many tile views you've used by referencing the tracker at the bottom of the screen.

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Trial users can see previews of Planet's imagery. Our medium-resolution Planetscope imagery can be previewed upto Zoom Level 10. Our high-resolution SkySat imagery can be previewed upto Zoom Level 13. Please note, if you are a Planet customer but have not purchased access to imagery in a particular place, you will also see previews of imagery at these zoom levels.