Frequently Asked Questions

last updated: July 26, 2021

Trial Account

I signed up for a free global trial, what is included?

Global trial users can see previews of Planet's imagery, anywhere around the world. Your Planet Account is open for 90 days. Within 90 days, you can stream upto 10,000 daily scene tiles and 10,000 basemap tiles. Once you run out of tiles in your trial, you will see a watermark and will only be able to preview thumbnails with limited zoom on the map.

You can see how many tile views you've used by referencing the "My Usage" tab under Settings. You will also receive a notification when you've used 80% of your tiles. If you would like to download your usage report, go to the "Usage" tab on your account page.


In addition to previewing Planet's imagery catalog all over the world, you can also check out full-resolution scenes (we call this "hosted data"). This will give you a better sense of resolution and you can also use bandmath and color balancing tools on this data. Go to the "My Hosted Data" tab on the left-hand toolbar and click on "Demo Data" to take a look at these examples.


Searching for Imagery

When uploading an Area-of-Interest (AOI) file, what projection should I use?

Projecting data is a key component of successfully combining your data and the imagery found in Planet Explorer. Upload a Shapefile, WKT, GeoJSON, or KML file, and please make sure your data is in WGS 84 (SRID/EPSG:4326).

What does the error "Invalid Geometry" mean when uploading an AOI file to the Explorer?

The error "invalid geometry" means that the projection of your file is not in WGS 84 (commonly referred to as latitude/longitude). The way to fix this error is to re-project your data into WGS 84 (SRID/EPSG: 4326) projection.

How can I find Super Dove imagery?

If you'd like to view Super Dove imagery, first draw your area of interest. Once you see the search panel, click on "Filters" and select the grouping called "Other Attributes." Under "Instrument Filter" select PSB.SD as the instrument filter.


Ordering Hosted Data in Explorer

Why do I have to order hosted data to get full bit-depth daily scenes in Explorer? How is that different from what I already see in Explorer?

When you order hosted data for analysis in Explorer, it contains information beyond the visual attributes (like spectral bands). We process and host the full-resolution, full bit-depth spectral data upon a customer's request.

These scenes are different from the search results that you preview in Explorer, which is a compressed JPEG that we add to our imagery catalog, for every image we take everyday. We primarily use the JPEG in Explorer so that you can zoom around and view imagery quickly and efficiently, all over the world. If you’d like to inspect a specific area, you can order a scene with more capabilities for further analysis.

Can I order any type of scene for analysis in Explorer?

Currently, PlanetScope 4band, PlanetScope Orthotiles, RapidEye Orthotile, SkySat Scenes and SkySat Collects are supported. If you order other types of imagery, the order will not go through.

We are not currently supporting Landsat or Sentinel data in this feature.

Does ordering a scene for analysis in Explorer cost money?

Yes, customers will be charged quota for ordering hosted data. If you order hosted data and then download the same scene within 30 days, you will only be charged quota one time.

How long will I have access to the hosted data that I ordered?

Customers will have access to the hosted data for 1 year. If you would like something different, please submit a request to support.

My order for hosted data failed. What should I do?

If your order for hosted data fails, try again. If that doesn't work, contact support by submitting a request so that we can troubleshoot. Please make sure to let us know that your order was for hosted data.

Tasking a High-Resolution Image

If your organization has not purchased a plan to task high-resolution imagery, you will not be able to log in to the Tasking Dashboard. Please contact sales to add this capability to your plan or to learn more.

If your organization has purchased a tasking plan, but you cannot log in, you must request access. Please click "Get Help" on the Tasking Dashboard login page to be redirected.